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Over the Phone Consultation

  • 1 hour
  • 50 US dollars
  • Over the Phone

Service Description

This is your chance to pick my brain about all things desserts and business. Let me help you become the best cost effective, branding entrepreneur around. . Make sure to leave a number where you can be reached for the day of consault. . You wil recieve a call from me at the time of consultation.


Cancellation Policy

Due to tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges. Once a cake has been picked up by you or a designated party it is considered "Accepted". All products are the responsibility of the customer once it leaves our shop. Refunds requested due to decorating style, color shade or general decoration design will not be honored. If you need to postpone your cake for another date, we require at least two weeks notice. With this notice, we can reschedule your order (depending on availability) however you may incur an extra charge to recreate the elements on the cake. If you'd like to change the flavor of your cake, we require 1 weeks notice. Refunds requested due to flavor or texture after cake has been accepted and picked up will not be honored. You may qualify for a store credit if the product is brought back to us and the quality of the cake flavor or texture is determined not to meet our standards (Our cakes are tasted daily to insure highest possible quality). Quality determination is solely at the discretion of Elegant Treats Bakery Owner. Our cakes are exceptionally moist. Keep in mind variety in temperature and humidity may impact the flavor, overall design, or texture of the cake to some degree. Please understand we cannot control changes in texture or changes in color or shape due to weather conditions. DEPOSITS ARE NON-REFUNDABLE. If you cancel a cake order the same day prior to pick up or delivery there is NO Refund. -If you pre-paid in full, or placed a partial deposit, you will NOT get a refund if you cancel your order before we have a chance to deliver it to you. The following 3 scenarios are the only instances when we will provide a full refund: 1. If we fail to deliver your cake on the date and time stated on your contract for your wedding, or event. If we deliver the cake 2 hours late, or more we will provide a refund. Further, if customer provides wrong date, time or address for delivery, we will NOT provide a refund. **We will not be responsible for any additional expenses that you incur as a result of our failure to deliver the cake. Our liability is limited to the contracted value of the cake.** 2. If you come to our store for “pick up” and the cake does not meet your expectations, we will give you a refund (minus 50% handling/cancellation fee). This refund will be in the form of store credit. NOTE: If we give you a refund, you CANNOT keep the cake. You only get the refund if you refuse to “accept” the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. 3. If we deliver the cake to you and the cake does not meet your expectations, we will give you a refund (minus 50% handling/cancellation fee). NOTE: If we give you a refund, you CANNOT keep the cake. You only get the refund if you do not “accept” the cake. If you request a refund at time of delivery, you MUST give us back the cake. We will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. We are not responsible for any expense you may incur for replacing our cake. That’s it. We do not give refunds under any other circumstances. . If you have booked a class or any kind of consultation and cant attend for whatever reason there are NO Refunds. Depending on the circumstance these appointments may be transferable.


Contact Details

8434424649

faith_eleganttreats@yahoo.com

405 Corner Square Plaza, Moncks Corner, SC, USA

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